Privacy policy.
How FastWave Broadband Ltd handles personal information submitted through this website.
Last updated: 23 July 2026
Who we are
FASTWAVE BROADBAND LTD is the controller of personal information collected through this website. Company number 17349742. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: info@fastwavebroadband.co.uk.
Information we collect
We may collect your name, contact details, address or postcode, current provider, contract timing, service requirements, business name and the content of your messages. Basic technical data such as IP address and browser information may also be recorded for security and form operation.
Why we use it
- To respond to enquiries and understand your requirements.
- To take steps at your request before a potential contract with a provider.
- To route an enquiry through an appropriate approved provider or reseller channel where you ask us to do so.
- To protect the website, prevent spam and maintain business records.
- To send marketing only where permitted; you can object or unsubscribe at any time.
Sharing
We may share relevant enquiry details with telecom providers, distributors, reseller partners, CRM or email service providers, professional advisers, and authorities where legally required. We do not sell personal information as a standalone data product.
Retention
We keep enquiry records only for as long as reasonably necessary for the purpose collected, legal obligations, dispute handling and legitimate business records. Retention periods may vary depending on whether an enquiry progresses.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to processing. You may also complain to the UK Information Commissioner's Office.
International processing
Where service providers process information outside the UK, appropriate safeguards should be used as required by data protection law.
Contact
Email privacy questions to info@fastwavebroadband.co.uk.
This policy should be reviewed whenever FastWave changes its CRM, analytics, marketing tools, provider-sharing arrangements or retention practices.